01
Retail & Wholesale
Help customers discover products, check stock, discuss approved prices, and place orders.
Product catalogs
Stock availability
Wholesale pricing
Order management
Hello Order Features
More than a chatbot.Your business assistant.
Hello Order brings customer care, product knowledge, inventory, smart selling, and order management into one connected experience. Help customers discover what they need, place orders, and pay through familiar mobile money services.
Business-trained AI
Connected product catalog
Order & payment automation
Hello Order
Customer journey preview
Hello! Do you have running shoes in size 42?
Yes! We have an available option in size 42. Here's a product you might like.
👟
Running Shoes
Size 42 · Available
KSh 3,500
Stock
Available
Order
Captured
Payment
Requested
One connected customer journey
Intelligent Customer Care
An AI that knows your business.
Every business is different. Give Hello Order the information it needs about your products, services, opening hours, prices and policies. It can then guide customers using your approved business information.
Your business knowledge
Configure products, services, policies, FAQs and customer-care guidelines.
Natural local conversations
Support customers in English, Kiswahili and Somali.
Business-controlled answers
Use trusted business information instead of invented prices or offers.
AI Conversation
Multilingual demonstration
Urban Kicks · Kenya
Habari! Mna viatu namba 42?
Habari! Karibu sana 😊 Ndiyo, tuna viatu vya kukimbia namba 42. Bei yake ni KSh 3,500. Ungependa kuona maelezo zaidi?
Business knowledge sources
Product catalogBusiness FAQsPricing rulesService information
Scripted examples, not live AI responses.
Inventory Overview
Sample merchant catalog
3
Products
2
Available
1
Out of stock
| Product | Price | Stock | Status |
|---|---|---|---|
Running Shoes Red · Size 42 | KSh 3,500 | 12 | Available |
Sports Hoodie Black · Medium | KSh 2,800 | 7 | Available |
Canvas Bag Natural · Standard | KSh 950 | 0 | Sold out |
Product data shown for illustration
Connected Inventory
Your stock.
Always in the conversation.
Manage your inventory through Hello Order's business system or connect a supported existing inventory source. Your assistant can use current product information when answering availability and pricing questions.
Manage products and variations
Keep availability information current
Configure prices and minimum selling limits
Update the catalog from your dashboard
Product CatalogStock UpdatesProduct Search
AI Sales Automation
Don't just answer.
Help customers buy.
Hello Order is designed to guide customers from product discovery through price discussions, order confirmation and checkout, while following the selling rules configured by each business.
Smart price conversations
Respond to price objections using your approved discount limits.
Structured order capture
Collect products, quantities, delivery information and customer contact details.
Owner-controlled rules
Your business defines the lowest permitted prices. The AI cannot authorize lower offers on its own.
Smart Selling Preview
Interactive example · Retail
Listed price
KSh 3,500
Approved minimum
KSh 3,300
Sales journey
Customer negotiates
I like the running shoes, but KSh 3,500 is too expensive. Can you reduce the price?
I understand! These shoes are a great choice, and KSh 3,500 is already a competitive price. Would you like to proceed at that price?
Protecting the listed price
Example pricing and conversations only. No real orders or payment requests.
Payments & Fulfillment
Every order, handled with care.
Once the customer confirms an order, Hello Order can request payment through the business's connected provider and keep the customer informed as fulfillment progresses.
Mobile money payments
Support M-Pesa in Kenya and supported EVC Plus merchant payment integrations in Somalia. Customer payments go to the business's own configured merchant account.
M-PESA🇰🇪 Kenya
EVC+🇸🇴 Somalia
Your revenue stays yours
Hello Order is designed to manage the ordering workflow, not hold the merchant's sales proceeds.
Delivery notifications
Keep customers updated from confirmed orders to dispatch and delivery, with status messages linked to the business's fulfillment workflow.
Order confirmed
Customer approved the order details
Payment verified
Merchant payment confirmation received
Preparing order
Business begins fulfillment
Out for delivery
Customer receives a dispatch update
Notifications through the customer's WhatsApp chat
Built for Your Business
Different businesses.
One intelligent platform.
From local shops and wholesalers to restaurants and professional services, Hello Order adapts to the way your business serves its customers.
Explore for your business
02
Restaurants & Food
Let customers explore your menu, customize orders, choose delivery, and request payments.
Digital menus
Order customization
Delivery information
Mobile money payments
03
Service Businesses
Answer service inquiries, collect customer requirements, and organize consultation requests.
Service information
Customer qualification
Booking requests
Payment collection
Designed for businesses in🇰🇪 Kenya🇸🇴 Somalia