We're building Hello Order to bring intelligent customer care and conversational commerce closer to the businesses that need them most. Because every customer question deserves an opportunity to become a meaningful connection.
AI Customer Care · Conversational Commerce
Bigger
possibilities.
A conversation begins
Intelligence takes action
An opportunity becomes an order
Hello Order was created to help businesses turn everyday conversations into real opportunities. We saw how many businesses in Kenya and Somalia rely on WhatsApp to communicate with customers, and we wanted to make those conversations more useful, more organized, and more powerful.
Today, we're building an AI-powered assistant designed to understand local languages, support familiar payment methods, and help businesses grow — one conversation at a time.
Real Conversations
Real Opportunities
Real Business Growth
Do you have pizza available?
Customer question
Order Confirmed
Order preview
M-Pesa
EVC Plus
What Drives Us
Our mission defines the impact we want to make today. Our vision describes the future we are working to create.
Our Mission
Our mission is to simplify how businesses communicate, sell and serve customers. By connecting business knowledge, multilingual AI and practical commerce tools, we aim to reduce repetitive work, improve customer experiences and help merchants turn everyday conversations into meaningful business opportunities.
Our Vision
We envision a future where businesses of every size can access dependable AI assistance, serve customers in their preferred languages and manage commerce through simple digital conversations. Starting with the needs of businesses in Kenya and Somalia, our ambition is to make intelligent commerce increasingly inclusive, trusted and practical.
"Technology should strengthen the relationship between businesses and their customers — not make it more complicated."
The Hello Order PhilosophyWhat We Stand For
Building useful AI takes more than clever technology. It requires clear principles, thoughtful decisions and respect for the people who depend on it.
Your business stays yours.
Businesses should remain in control of their products, pricing, customer relationships and sales revenue. We design Hello Order around merchant-owned operations, including payments directed through each business's configured provider.
Built with real communities in mind.
Effective technology must reflect how people actually communicate and do business. We prioritize the languages, payment habits and commerce workflows relevant to Kenya and Somalia.
Confidence is earned.
Customer-facing automation should rely on accurate business information, respect approved rules and communicate clearly about payment and order status. When a request cannot be handled reliably, a human should be able to take over.
Powerful should still feel simple.
Advanced capabilities should not require a complicated experience. Our goal is to make business setup, information management and customer conversations approachable for teams with different levels of technical experience.
Build what genuinely helps.
We value practical results over unnecessary complexity. Every automation feature should have a clear purpose, whether reducing repetitive questions, helping customers discover products or improving order accuracy.
Technology supports people.
AI should make businesses more responsive without removing judgment, empathy or accountability. We believe the best experience combines helpful automation with the ability to involve a real person when it matters.
We believe the best technology starts by understanding the people who will use it. Hello Order is initially focused on the communication habits and commerce needs of businesses in Kenya and Somalia.
Our goal is to make customer interactions more natural through local languages and familiar payment options, while giving merchants dependable tools to organize their everyday operations.
Regional Focus
Kenya
East Africa
Languages
Kiswahili · English
Planned Payment Support
M-Pesa
Somalia
Horn of Africa
Languages
Af-Soomaali · English
Planned Payment Support
EVC Plus
Our regional focus shapes the product experience. Individual payment connections depend on supported providers and merchant configuration.
